Frequently Asked Questions
Your Questions, Answered
Everything you need to know about our process, pricing, and what to expect as a client. Can't find what you're looking for? Reach out directly.
General Questions
We are a premium financial literacy and credit restoration firm. We don't just "delete" items; we provide a holistic approach to "leveling up" your financial profile through expert credit strategy and wealth-building education.
Absolutely. Under the Fair Credit Reporting Act (FCRA), you have the right to an accurate, fair, and substantiated credit report. We exercise those legal rights on your behalf to ensure bureaus and creditors are reporting 100% accurate data.
The Leveling Up Process
While every profile is different, most clients begin to see "Level 1" progress within the first 30 to 45 days. However, reaching "Pro Status" (a fully optimized score) typically takes 4 to 8 months depending on the complexity of your history.
We challenge any unverifiable, inaccurate, or outdated information, including late payments, collections, charge-offs, bankruptcies, and public records.
Yes, you have the right to dispute items for free. People hire Leveled Up Pros for the same reason they hire a personal trainer or an accountant: for our expert strategy, time-saving systems, and professional-grade results.
Accountability & Responsibilities
Yes. This is a partnership. To "Level Up," you must maintain an active credit monitoring service, forward all bureau mail to us within 48 hours, and avoid taking on new debt or missing payments during the program.
We need "Intel" to win. A monitoring service allows us to see real-time updates across all three bureaus — Experian, TransUnion, and Equifax — without triggering a "hard pull" that would hurt your score. If you do not keep your subscription active we are unable to update your account, which leads to your profile being terminated.
Billing & Refunds
We charge a one-time Initial Consultation & Audit Fee to build your roadmap, then a monthly service fee based on your package. No payment plans. Visit our Packages page for full pricing details.
The Initial Consultation Fee is non-refundable as it covers the expert labor of your initial audit. The monthly service fee is also non-refundable. You have the right to cancel the contract within 5 days of signing without any penalty or obligation. View our full refund policy for details.
No legitimate company can legally guarantee a specific score or outcome. What we do guarantee is professional-grade advocacy and that we will exhaust every legal avenue to optimize your credit profile.
Still Have Questions?
Reach out directly and a member of our team will get back to you during business hours — Monday through Friday, 10:00 AM to 5:00 PM CST.