Privacy Policy
Effective Date: June 3, 2026 | Leveled Up Pros, LLC
1. Introduction
Leveled Up Pros, LLC ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our credit repair services. By using our services, you consent to the practices described in this Policy.
2. Information We Collect
2a. Personal Identification Information
When you enroll in our services, we may collect:
Full legal name, date of birth, and Social Security Number (required for credit bureau access)
Home address, phone number(s), and email address
Government-issued ID details (where applicable)
Financial information including account balances and payment history
2b. Credit & Financial Information
To provide credit repair services, we collect:
Credit reports from Experian, Equifax, and TransUnion
Information about your creditors, collection accounts, and trade lines
Login credentials for your credit monitoring account (Smart Credit)
Payment card information (collected via our Credit Card Authorization Form for billing purposes only)
2c. Communications & Usage Data
Records of correspondence with credit bureaus, creditors, and collection agencies on your behalf
Recordings of phone calls (as permitted by applicable law and disclosed at time of call)
Messages, emails, and communications you send us
Website usage data such as IP address, browser type, and pages visited (collected via cookies and analytics tools)
3. How We Use Your Information
We use the information we collect for the following purposes:
To provide, operate, and improve our credit repair services
To evaluate your credit reports and prepare dispute correspondence on your behalf
To communicate with you about your account, services, and updates Leveled Up Pros, LLC | Confidential | Page 6 of 8
To process payments and maintain billing records
To contact credit bureaus, creditors, and furnishers of information as authorized by you
To share information with third parties as necessary to pursue your remedies under the FCRA and FDCPA
To comply with applicable federal and state laws, including the CROA, FCRA, and FDCPA
To respond to legal process, court orders, or government requests
To monitor and record calls for quality assurance purposes
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
4a. Service Providers & Third-Party Contractors
We may share your information with trusted third-party contractors who assist us in delivering services (e.g., dispute processing, credit monitoring). These parties are required to keep your information confidential and use it only for the services they provide to us.
4b. Credit Bureaus & Creditors
With your authorization (via Limited Power of Attorney), we communicate your personal information to Experian, Equifax, TransUnion, and your creditors for dispute and verification purposes.
4c. Legal & Regulatory Disclosures
We may disclose your information if required by law, court order, or in response to lawful requests by government authorities. We may also disclose information to protect our legal rights or prevent fraud.
4d. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy protections described here.
4e. Social Media (with Consent)
With your consent, we may share testimonials, reviews, photographs, or videos on our social media platforms. You may withdraw this consent at any time in writing.
5. Payment Card Data
Credit and debit card information collected via our Authorization Form is used solely to process your scheduled service payments. We do not store full card numbers on our systems beyond what is necessary for billing. Card data is handled in compliance with applicable payment security standards.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including:
For the duration of your service agreement and up to six (6) months after completion, as required to provide credit monitoring follow-up
As long as required to comply with our legal obligations, resolve disputes, and enforce our agreements
When your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights
Depending on your state of residence and applicable law, you may have the following rights regarding your personal information:
Right to access – Request a copy of the personal information we hold about you
Right to correct – Request correction of inaccurate or incomplete information
Right to delete – Request deletion of your personal information, subject to legal retention requirements
Right to opt out of communications – Opt out of marketing emails or SMS at any time by contacting us or following unsubscribe instructions
Right to revoke consents – Revoke consent for the use of your cell phone number, testimonials, or Limited Power of Attorney at any time in writing
To exercise any of these rights, please contact us at: info@leveleduppros.com or 1612 Laurel Ave. SW, Birmingham, AL 35211.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will promptly delete it.
9. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure. We encourage you to protect your account credentials and notify us immediately of any suspected unauthorized access.
10. Communications & TCPA
By providing your contact information, you consent to receive communications from us by phone (including autodialed calls and prerecorded messages), text (SMS), and email regarding your account and our services. You may opt out of marketing communications at any time. Standard carrier rates may apply. We may monitor and record calls for quality assurance purposes, as permitted by applicable law.
11. Third-Party Links
Our website may contain links to third-party websites (such as Smart Credit or FTC resources). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top. Continued use of our services after any changes are posted constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: